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THE DETAILS

TERMS

At the Westchester our operating hours are from Monday – Saturday 10am-7pm and Sunday from 11am-6pm.

At our Brooklyn location our hours are from 830am-6pm Monday-Saturday.

*This excludes holidays, slow days or weather event days. Call any time to confirm. 

All services are by appointment only.

Book now using our easy online reservation system, or call us for a quote at (866) 891-DETAIL or (914) 340-4494 or (347) 871-2633.

Spot buffing: A small scratch is defined as a scratch that is the length of a credit card.

Although we are as honest and careful as they come, K. Wallace Signature Detail LLC. is not responsible for damaged vehicles due to services provided. K. Wallace Signature Detail LLC. is not responsible for lost or missing items.

Cancellation / Credit Card Hold policy

  • K. Wallace Signature Detail LLC reserves the right to charge a cancellation fee up to and including the cost of the service for “no-shows”. Cancellation must be provided via phone, text or email.
  • All appointments for services of $80 or more must be held with a down payment of 25%. This down payment will be put toward the final bill once services are completed. *4% will be charged for down payments made with credit card or paypal.
  • Cancellations greater than 48hrs from originally scheduled appointment will not incur a fee.
  • Cancellations or no shows within 48hrs of originally scheduled appointment time will incur a 25% fee
  • Any cancellation after a change requested by the client will incur a 25% charge regardless of time before the new appointment.
  • Credit card holds will be held using secure software, the deposit amount will be annotated under the clients profile.
  • Clients are free to postpone their appointments 2 times with no penalty. A fee of 25% will be immediately collected after the 2nd postponement.

Money Back Guarantee

Money back guarantee based on reasonable claims made up to 2 days after service. Claims are subject to managers approval.

Special Restrictions

  • Sales items can only be used for package services, not individual items or retail products.
  • Only sales item can be purchased and redeemed per person.
  • Up to 1 sales item can be purchased as gifts for others.
  • Not valid with other vouchers, certificates, or offers.
  • 24-hour cancellation notice required or your voucher is forfeited.
  • By appointment only.
  • Must make appointment at least 24 hours in advance.
  • All coupons must be used in a single visit.

PUDO SERVICE DETAILS

Our shine radiates from the heart of White Plains! But that’s not where your heart is then we can valet your car to us. Once the work is complete, we return your vehicle to its rightful owner. There is an additional charge for this service. Please call and speak to a representative for details.

This option requires and appointment and careful coordination.

Client may be responsible for tolls incurred on routing between The Westchester and their client location. If gas tank is less than 1/4, our driver will add gas. The price of added gas will be added to final bill.

We are striving to provide the Best Auto Detailing!

PAYMENT

  • Cash
  • Check
  • Money Order
  • PayPal (Additional Charge of 4%)
  • Credit Card Transactions (Additional Charge of 4%)
  • Apple Pay (Additional Charge of 4%)

ADDITIONAL CONSIDERATIONS:

All prices given are strictly estimates. Once our specialist properly inspects the vehicle, an actual cost will be given based on the vehicle’s size and condition. If additional charges apply, the client will be notified via email, phone or in person prior to the commencement of work and before payments are processed.

Advertised prices do not include taxes. Taxes are applied to every service regardless of payment, with no exceptions.

IMPORTANT: Due to the nature of this being a mobile business, inclement weather may cause the postponement of some appointments. In such cases, the client will be notified at least 3hrs ahead of the schedule appointment time via telephone or email to schedule other arrangements.